"I Want and I Understand You"

Emotional Intelligence 1 day Masterclass.

Competitive advantage in Georgian business is no longer defined by product and service alone. Today, in a rapidly changing environment, the main capital of successful companies is their people — their emotional resilience, quality of communication and ability to manage relationships effectively.

Emotional intelligence is the foundation on which high performance, strong teams and outstanding service are built. This is not a "soft" skill — it is a strategic competency that directly impacts company results, customer experience and employee satisfaction.

This masterclass has been specifically designed for business representatives and addresses the real challenges faced daily by managers, sales teams, operations staff and professionals in direct communication with customers.

Every emotion creates an impression — and every impression creates a company's reputation.

Core Training Modules:

"I Want" — Self-Awareness and Self-Regulation How to recognise our strengths, manage our emotions and maintain effectiveness under high-pressure, high-responsibility conditions.

"I Understand You" — Empathy and Social Intelligence How to understand the real needs of customers, colleagues and partners, build trust and develop long-lasting relationships.

Self-Motivation — Results-Oriented Thinking How to turn everyday challenges into opportunities for professional growth and business results.

What You Will Gain:

• Practical tools for strengthening self-awareness and emotional resilience
• The ability to make effective decisions in fast-paced, stressful environments
• Techniques for improving the quality of customer communication
• Methods for professionally managing difficult situations and conflicts
• Practices for strengthening team collaboration and internal communication
• Foundations for developing leadership and self-motivation skills
• Building a customer-oriented service culture

Trainer:

Nino Kekelize

Affiliated Associate Professor — Georgian National University SEU

Founder & Director — Discover Georgia

Head of the Educational Tourism Committee — Georgian Tourism Association

Expert in Tourism & Business Development | Trainer in Emotional Intelligence, Leadership and Communication

Available Dates: May 11 / May 12 / May 13 / May 14 / May 15, 2026 Session time: 16:00 – 19:00

Duration: 3 hours

Certificate: Electronic certificate awarded upon completion

Fee: 150 GEL / participant

Registration: Registration Link

Choose your preferred date and reserve your spot — prior registration is mandatory.

"Strong people build strong teams, and strong teams create exceptional experiences."

 

Read our blog on Emotional Intelligence: Blog Link

Upload date: 2026-04-10